Introduction to e-Governance

Exposer to emerging trends in ICT for development.

E-Governance

E-Governance

• E-governance means using Information and Communication Technology (ICT) in government work.
• It helps the government work in a better, faster, and more open way.
• It is not only about using computers.
• It also changes how the government works with citizens, businesses, and government offices.

Core Principles: SMART Governance

E-governance follows SMART governance:

• S – Simple: Rules and procedures are made easy to understand and use.
• M – Moral: Honesty and ethics are added to reduce corruption.
• A – Accountable: Government officers are responsible for their work.
• R – Responsive: Services are provided quickly.
• T – Transparent: Government information is open to the public.

Models of Interaction

E-governance works in four main ways:

1. Government to Citizen (G2C)

• Government gives services directly to people.
• Examples: Passport service, tax payment, welfare schemes, DigiLocker, UMANG.

2. Government to Business (G2B)

• Government helps businesses by making rules and services easy.
• Examples: Business licenses, MCA21, e-Procurement.

3. Government to Government (G2G)

• Government departments share information with each other.
• Examples: e-Office, e-Courts.

4. Government to Employee (G2E)

• Government manages services for its employees.
• Examples: Salary, training, service records.

Key Initiatives in India (2026)

E-governance is an important part of Digital India:

• NeGP 2.0 (e-Kranti):- More than 1,700 government services are available online.
• BharatNet Phase III:- High-speed internet is provided to all villages.
• UPI:- A digital payment system for easy money transfer.
• BHASHINI:- An AI platform that supports 22 Indian languages.

Challenges of E-Governance

E-governance has some problems:

• Digital Divide: Rural areas have less internet and digital knowledge.
• Cybersecurity: Risk of hacking and data theft.
• Infrastructure: Power cuts and slow internet in remote areas.

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Conclusion

E-governance makes government services simple, fast, and transparent.
With better internet and security, it can improve governance in India.